Privacy Policy and Terms of Use 

Privacy Policy 

Comfort Care and Community Services – Privacy Policy 
Effective Date: 2025 

Comfort Care and Community Services Pty Ltd (“CCCS”, “we”, “our”, “us”) respects your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

We may collect the following types of personal and sensitive information: 

  • Name, address, phone number, email 
  • Date of birth, gender, and demographic details 
  • Health, disability, or aged care-related information (NDIS or My Aged Care) 
  • Emergency contact and family details 
  • Employment or volunteer information (if applicable) 
  • We may also collect information contained in My Health Record data. 

We collect information via: 

  • Our website forms or contact pages 
  • Phone calls, emails, and in-person meetings 
  • Referrals from family, carers, healthcare professionals or service coordinators 
  • Job applications or contractor engagements 

We collect personal information to: 

  • Provide you with disability, aged care, and community services 
  • Comply with NDIS or government program requirements 
  • Communicate and respond to your enquiries 
  • Improve our services and meet legal obligations 

We may share your information with: 

  • Government bodies such as the NDIS or My Aged Care 
  • Medical or allied health professionals (with your consent) 
  • Third-party service providers (e.g. IT, legal, audit) who support our operations 
  • Where required or authorised by law 

We store your data securely using password-protected systems and restrict access to authorised personnel only. 
 
We implement robust NDIS data security measures, including: 

  • Secure cloud storage to protect sensitive information 
  • Regular cybersecurity training for all staff 
  • Ongoing review and monitoring to detect and respond to data breaches or unauthorized access 

You may request access to or correction of your personal information by contacting us at: 

admin@comfortcarecs.com.au 
(03) 8714 4544 
57 Cottrell Street, Werribee VIC 3030 

If you believe your privacy has been breached, please contact us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

Terms of Use 

Acceptance of terms

By accessing or using our website, you agree to comply with these Terms of Use and our Privacy Policy. 

All content, images, logos, and text are the property of CCCS unless otherwise stated. You may not copy, distribute, or modify any part of this website without our prior written consent. 

You agree not to: 

  • Use the website for any unlawful or misleading purpose 
  • Post or transmit harmful, abusive, or offensive content 
  • Attempt to gain unauthorised access to our systems 
  • Any NDIS or My Aged Care content is provided for informational purposes only and does not constitute clinical or financial advice. For specific advice, please contact us directly. 

Our website may contain links to other websites. We are not responsible for their content, accuracy, or privacy policies. 

To the fullest extent permitted by law, CCCS excludes all liability for any loss, damage, or injury resulting from your use of this website. 

We may update these Terms of Use at any time without notice. Please check this page regularly. 

Copyright & Intellectual Property Notice 

All content on this website—including text, graphics, logos, icons, images, videos, and design—is the intellectual property of CCCS unless otherwise stated. It is protected under Australian and international copyright laws. 

No content may be copied, reproduced, modified, uploaded, transmitted, or distributed in any form without prior written consent from CCCS, except as permitted under the Copyright Act 1968 (Cth) for personal or non-commercial use. 

Nothing in these terms limits your rights under the Australian Consumer Law.  

All our terms are in addition to the NDIS Code of Conduct. Please refer to the following link for more information: https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct 

Website Disclaimer

The information on this website is provided for general informational purposes only and does not constitute legal, medical, financial, or professional advice. Services are subject to funding and approval by NDIS or My Aged Care. 

While we strive to keep the content accurate and up to date, CCCS makes no warranties regarding the completeness, accuracy, or reliability of the website content. You use this website at your own risk. 

Links to third-party websites are provided for convenience only. CCCS does not endorse or control these websites and is not responsible for their content or privacy practices. 

CCCS disclaims all liability for any loss or damage incurred by relying on any information provided on this website. We recommend contacting us directly for personalised support or service enquiries. 

Scroll to Top
Skip to content